Are all the products listed in your website imported from Italy?
Yes! We sell only genuine Capodimonte porcelain and other hand crafted works of art from the best artisans in Italy and then imported to the U.S. via our import supply company.

Is my credit card information protected when ordering online with you?
Absolutely! We have a completely secure merchant account system with 128 bit Secure Sockets Layer (SSL) encryption. The industry standard for processing confidential user information like credit card numbers. Our system automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your number, so it is completely secure.

How long will it take to receive my order?
Your order is shipped from one of our four import supply company warehouse, Chicago, IL, Los Angeles, CA and San Juan, Brooklyn New York PR via UPS ground. Large items (listed as "LTL" in the product information) are delivered via common carrier truck freight. Arrival date will depend on your location and size of item. UPS  ground is normally delivered within 5-10 days of your order being processed, common carrier truck can take up to 14 days. Order processing is generally completed within 24 hours of placing your online order with us and you will recieve order confirmation within 2 business days.

Can I place orders by phone or fax?
No. All orders must be placed online. Online ordering is more secure and efficient. It ensures your shipping, billing and ordering information is correct at time order is placed.

Do you accept orders from outside the United States?
No, not at this time. Orders are only accepted from the 50 States and all U.S. Territories. Orders with shipping addresses to Alaska, Hawaii and all U.S. Territories must contact us at sales@AllCapodimonteStyle.com for shipping charge info prior to placing order.

What happens to my personal information that I provide when ordering with you?
Your information is safe and secure. We at All Capodimonte Style.com recognize your concern for your right to privacy and are committed to ensuring that those rights are safeguarded. We do not use your personal information for any purpose other than to process your order or provide customer service and support. To read more about our privacy policies click here...Privacy Policy

What is your return and warranty policy?
We accept no returns and express no warranties on any items sold. All items are inspected thoroughly by our import supply company at both the point of shipment in Italy and the point of receiving when it arrives in the United States. Our import supply company has over 27 years experience with delivering the finest that Italy has to offer in Capodimonte porcelains and giftware. We only replace items that were damaged in shipment within the U.S. via UPS and also assist our customers in filing damage claims for oversized items shipped via common freight carrier. To read more about our shipping policies click hear...Shipping Policy

Do you have a pricing policy or disclaimer? 
Yes, prices are subject to change without notice. We make every attempt to update our Website with price changes, sale items or discontinued items as soon as we are made aware of them from our supplier. However human errors occasionally happen. In the event that a mistake has been made on a price, and the actual price is higher than the listed price, you will be informed on the correct price and given the choice to buy the item at the corrected price or cancel the item in question before any charges will be made to your credit card.